The best email I have ever had!

On Monday the North Of England Wedding Awards were held at York Racecourse where Peony and Gold were nominated for an award for Outstanding Customer Service. We were absolutely over the moon to be nominated and a huge thank you to everyone that voted for us. To be competing with long established wedding florists we were very lucky to have gotten to the final. Unfortunately we didn't win but HUGE congratulations to all of the finalists and winners on the night. I'm sure it was a wonderful evening but unfortunately we were just too busy to attend.





On Tuesday I received possibly one of the best emails I have ever had. I got my bride and grooms feedback, all of you that voted and left us wonderful comments on why you think we should have won the award. To say I was emotional was an understatement! The first thing I did was email the feedback to my husband, the second was to phone my mum. It's not often that you can say you are truly proud of something you have created, it's terribly un-British to blow your own trumpet, but I can honestly say that (other than my 2 girls and my marriage) Peony and Gold is my proudest moment and the fact that other people can see the love I have for it makes it that bit more special.


So a huge whopping great thank you to each and every one of my brides and grooms because without you I would not be living the dream every single day.


I know you all want to see what was in the email so here are some of my bride and groom comments:





Laura was absolutely superb! I left organising my flowers to quite late on when I was wedding planning. I picked up one of Laura's leaflets at a wedding fayre and dropped her an email. I sent the email on a Sunday evening so did not expect a reply until later on that week. Sure enough Laura replied to me within 30 minutes and I had a meeting arranged to see her the following day. When I went and met Laura at her home she was so professional and really knew her stuff. I have no idea when it comes to flowers but I told her my wedding theme and the colours and she guided me from there. This lady really knows her stuff! She bounced some ideas around and what came back was marvellous. On my wedding day the bouquet arrangements Laura dropped off were nothing short of extraordinary. They looked and smelt amazing. We had so many compliments about them and they really stand out on our wedding pictures, I'd highly recommend Laura. She is passionate about the industry she works in, you can tell that she doesn't see this is a job- it is simply something she loves doing. Her passion for flowers and her knowledge makes her one of the best in the business. Laura is very informative and couldn't do enough for me, she excels in her customer service. Well done and thank you!





Peony and gold were so professional but also very down to earth and easy to talk to. The flowers were amazing and every little detail had been thought of to make it personal to us.





From your first contact with Laura you know that you are going to be in safe hands. As a very nervous older bride with a small wedding party it was very important that the flower arrangements provided an intimate feeling, we were not disappointed. First class personal service , top class flowers, and we will always be eternally grateful for Laura’s input on our special day.





Laura took time to get every detail right, she was efficient and replied quickly to all emails. She took time on the day to reassure me about other things I’d been concerned about when dropping off flowers to make sure I could relax and enjoy getting ready.

She goes the extra mile and truly delivered a great customer experience.





Laura created outstanding bouquets for my wedding at South Causey Inn, she brought to life my ideas with a mixture of peonies, ranunculus, delphiniums and grey foliage which were so beautiful!

She also created stunning coordinating flower combs for the girls which finished the look of our hair perfectly along with corsages & buttonholes for the groom and guests.

I couldn’t recommend Laura enough she is a wonderful lady with amazing floral design skills.





Laura is AMAZING!! Her designs are unique, creative and are simply stunning! Right from the start she makes you feel so welcome and at ease; she talked us through all possibilities within our budget whilst adding some of her perfect creative flare to fit in with our ideas. Quotes were sent out to us very promptly will all of the information we would need. Very professional indeed but also very personable which is rare to come by. She ticks all boxes....service, quality, value and commitment. We're so incredibly glad we found her as our wedding florist and can't wait to work with her into the future!





Absolute best service and flower quality I've experienced. From start to finish Laura was the perfect professional!





Every flowers I've seen her do, are fantastic and you can see she puts her heart into every one can't wait for my flowers in July





Peony and Gold should 100% win best flowers the detail in the presentation of the flowers was flawless. Laura had to set up the church and wedding reception on the morning of our wedding and also deliver my wedding bouquets she was amazing and everything was presented beautifully. I can't praise Peony and Gold enough our wedding flowers were top of the list for the best service of our wedding day. I have used Peony and Gold a number of times after our wedding for bouquet gifts and will continue to use this business and recommend it all our family and friends





Owner is wonderful. Visited her house with no commitment to have a consultation. Made to feel so welcome, and she knew exactly what I wanted.

Flowers were perfect on the day, delivered them to three different places with no fuss.

Fantastic value for money and also could chose different flowers to bring down the cost. Perfect!!





Amazing, they worked with us closely to pick our flowers and created really unique arrangements that we had never seen before, also working very closely with our venue, it was clear to see that our florist loved what they do





Well done if you managed to get to the bottom of the list and I'm sure that you can see how I now have a huge ego! Thank you to everyone who has made this possible


Laura



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© 2019 by Laura Stephens